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Product Manager

The Product Manager is a strategist, analyst, customer evangelist, leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. In this role, you’ll work closely with engineering, design, operations, finance, and other internal stakeholders to deliver functionality related to market opportunities beyond the core smartphone business model. You’ll lead cross-functional teams from design to delivery of customer-centric digital experiences in an area of T-Mobile that’s dedicated to exploring new business opportunities that build on our company’s key strengths and making use of new technologies.

We want someone that’s passionate about delivering first-in-class products and feels strongly about delivering value continuously, measuring results, and achieving outcomes instead of pushing features. A successful candidate will be highly analytical, innovative, will have an entrepreneurial spirit, and will be adept at synthesizing a variety of technologies and capabilities into high-quality online experiences that customers love.

Responsibilities

Manages and is fully accountable for the day-to-day operations and key metrics of our digital properties: online customer experience, partner relationships, data tracking, strategic planning, ensuring successful deployments of new services and products, and site service levels

Ideates and evaluates recommendations on how to enhance customer online experience and develops strategies accordingly. Works closely with product leadership to develop a roadmap and prioritize features and projects based on resources and ROI impact. Leads cross-functional delivery, ensuring design, engineering, and other stakeholders are all aligned in delivering against the shared product vision

Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact

Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer/product, and incorporates analyses into the product process

Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product

Leverages customer insights for product vision, strategy, roadmap, priorities, actively looking for opportunities to delight or meet customer’s unmet needs

Translates product/platform strategy by writing detailed features and user stories consumable by Dev teams for highly complex products with multiple transactions and touchpoints

Owns and manages product backlog and priorities with our business and technology partners. Conducts ideation and specification development sessions to ensure alignment across stakeholder organizations

Collaborates with Architecture and Dev teams to ensure technical debt and long-term technology investment is factored into the roadmap

Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

 

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