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Senior UX Designer

Responsibilities:

The client services team is looking for a Senior UX Designer to bring design thinking and processes to support the agent desktop and real-time chat projects. The Senior UX Designer will be the inspirational force behind a high-impact team dedicated to transforming the way SVB employees support client requests. This role is responsible for creating mockups, sketches, finalized designs for the agent desktop as well as for planning, running, and synthesizing feedback from user interviews.

The ideal candidate is:

• An experienced and creative UX designer who is deeply passionate about design, product, and the end-to-end user experience

• Able to break down complex problems and provide human-centric solutions through excellent analytical and problem-solving skills

• Able to work independently, quickly, and reliably in a fast-paced, creative environment with keen attention to detail

• Able to clearly articulate design decisions and processes via executive summaries and synthesis presentations

• Adept at creating the future state vision of the agent desktop and articulating it in a compelling narrative to cross-functional partners and leadership

• Able to work within design constraints of 3rd party vendors and internal design systems to arrive at production-ready designs that accommodate technical limitations as well as brand guidelines

Please call me at 510-962-9661 or send me your updated resume at amit.kumar@radiansys.com.

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